How Digitalization Helps Moscow and Its Citizens

The unified digital register, an electronic system of interdepartmental interaction, provides departments with access to more than 390 types of documents – certificates, statements and other information needed to provide city services to residents, the Department of Information Technologies of Moscow said in a press release.

According to the department, the system allows citizens to avoid wasting time collecting a number of documents themselves. Government employees responsible for providing services can receive and process information more quickly.

Creation and development of the base register allowed Moscow to transfer many state services into electronic form, including services related to construction and realty spheres, where several authorities and organizations are involved. The electronic interdepartmental interaction also helps the staff of “My Documents” centers to provide services to citizens and solve their problems more quickly.

“Almost all the necessary information is acquired electronically from each other, so that residents do not have to collect certificates and statements themselves. According to the statistics of the Moscow City Information Technologies Department, over the past 10 years, this system has saved Moscow citizens from having to submit more than 400 million documents,” said Eduard Lysenko, Minister of the Moscow City Government, Head of the Information Technologies Department.

The website gives users access to a full range of services needed by citizens in certain life situations, such as the birth of a child or purchase of a car. The first service on the portal was the“Relocation help under the Renovation Programme” service.

At the moment, it offers interactive instructions, notification service forall stages of moving and a service to call movers who will help move things to a new flat. In the following years, Moscow will continue to develop the portal services so that residents will be obligated to visit authorities in person and present original documents as rarely as possible.