Sheremetyevo ranks as the sixth best airport in the world for 2019, passenger rights company AirHelp announced last week. The top three spots for this year are claimed by Doha’s Hamad International Airport, Tokyo Haneda International Airport, and Athens International Airport.
The AirHelp rating is determined by calculating on-time performance, service quality, and food and shops. The on-time performance statistics for every airport are calculated by AirHelp to find out how likely it is that a flight will be on time.
AirHelp also determines the service quality by asking thousands of people from all around the world about customer service, queues as well as cleanliness at their local airports. Meanwhile, the category of food and shops is reviewed by extensive surveys, by asking thousands of passengers to rate airports’ eating as well as shopping options.
Other airports in the top ten list are Afonso Pena International Airport in Curitiba, Brazil, Gdansk Lech Walesa Airport in Gdansk, Poland, Rajiv Gandhi International Airport in Hyderabad, India, Changi Airport in Singapore, Tenerife North Airport in Tenerife, Spain and Viracopos/Campinas International Airport in Campinas, Brazil.
Qatar Airways tops the airlines ranking for the second year in a row, followed by American Airlines, Aeromexico, SAS Scandinavian Airlines, and Qantas in the top five.
Moscow’s Sheremetyevo is one of Europe’s busiest airports, with traffic of 46 million people last year. A possible $2.5 billion expansion of the airport, including two more new passenger terminals, a railway, and a new cargo terminal would allow passenger traffic to increase to up to 100 million per year by 2026.